The Designs for Tots web site (www.designsfortots.com.au) is Australian owned and operated by Renee's Interiors (ABN: 81 934 244 944). Your use of our web site (including the purchase of any goods from the web site) is conditional upon your acceptance and compliance with these Terms and Conditions.
Important Notice: These Terms and Conditions constitute a legally enforceable agreement with Renee's Interiors. If you do not agree with any of these Terms and Conditions, you are not permitted to use this web site and should immediately exit from it.
Your use of our web site constitutes your acceptance and agreement to these Terms and Conditions. Please read these Terms and conditions thoroughly.

Renee's Interiors reserves the right to amend or modify these Terms and Conditions at any time and without notice to you. Your ongoing use of the web site following any amendment or modification constitutes an agreement by you to abide and be bound by the amended or modified Terms and Conditions.

From time to time there may be information on our web site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and stock availability. Renee's Interiors reserves the right to correct any errors, pricing, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed an order with us).

Copyright and trademarks

Unless otherwise specified, all materials contained in this site known as www.designsfortots.com.au to Renee's Interiors are copyrighted and may not be used except as provided in these Terms and Conditions. The materials contained in the site may be downloaded or copied provided that ALL copies retain the copyright and any other proprietary notices contained on the materials. No material may be modified, edited or taken out of context such that its use creates a false or misleading statement or impression as to the positions, statements or actions of Renee's Interiors.

The name(s) and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the Web site, its documents, content, specifications, or software without specific, prior written permission. Title to copyright in this Web site will at all times remain with copyright holders. Use of Renee's Interiors logos and trademarks is strictly prohibited.

Copyrights of all materials, content, images, documents, Web page designs including layouts are the sole property of Renee's Interiors. Any trademarks or copyrights remain the property of the respective owners.

The information on this web site is provided for personal use only. We grant you permission to store a reproduction of the material on your local computer for the sole purpose of viewing the material and to print hard copies of material for your personal information, but not commercial use.

We take care to ensure we provide you with accurate colour descriptions and images, however there may be reasons why the colour of your item on arrival is not as depicted on your screen.

Please note that the colours of the artwork may appear slightly different on your computer screen due to varying screen settings such as brightness, contrast and saturation which result in every computer rendering colours differently. Therefore, customers need to allow for a slight colour variance when ordering the finished product.

We will not offer a refund due to a variation in colour from that depicted on our web site and your screen.

Pricing Policy

Prices of products and any charges and taxes displayed on this web site are current at the time of issue, but may change at any time and are subject to availability. All prices shown on this web site are in $A (Australian Dollars).

All prices are exclusive of any delivery charges which will be advised separately if applicable.

Changes to Pricing
Renee's Interiors makes every effort to ensure that pricing is correct and up to date. Product prices may be subject to change and Renee's Interiors reserves the right to change prices from time to time at its sole discretion.

GST and other Taxes
All prices displayed on the web site are exclusive of Goods and Services Tax (GST) applied at a rate of 10%.

It will be your responsibility to pay any other taxes, duties, liabilities that may be imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes, or any valued added tax imposed on any products or services ordered by you from the Designs for tots web site.

All items are checked prior to despatch. However, if merchandise is defective, it should be returned for a full replacement.
If for some reason, the same item cannot be supplied, the customer will be offered a refund or a replacement. All costs associated with the replacement of the item (including postage) will be covered by Renee's Interiors. Original handling and postage costs associated will not be refunded.

Renee's Interiors except exchanges on items returned due to selection issues, provided that they meet the following requirements;

• Merchandise must be returned within 14 days of delivery
• Merchandise must be in original condition, at the time of purchase, including product packaging, instructions and tags.
• Original delivery charges will not be refunded.

Re-delivery of the exchanged item/s will be at the customer's expense.

Please note that sale items cannot be exchanged, unless faulty, so please choose carefully.

Please advise us by email via Contact Us about your return before sending it to us and include your receipt and contact details as well as your reason for wanting to return your item. After we have received your email we will advise you to send your merchandise and its packaging to us with your receipt and contact details. Returned items must be sent to us via Registered Post at your expense.
Please allow two weeks from the day you return your package for you to receive your replacement item. Customers will be responsible for shipping and handling charges unless there is a fault on our part (e.g. the wrong item was sent to you).

For your protection, we recommend that you use a recorded-delivery service for posting the canvas back to us. We will provide you with the address when you contact us. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Unfortunately, we can not accept returned items that have been, used, damaged, soiled, marked, scratched or misused in any way.

How do I return an item?

When you send us something back, it is important that you ask the carrier to stamp and date the 'Certificate of Posting' on your Returns Label (part of the delivery note you get with your order), as this proves that you sent it back to us if it gets lost in transit.

I have received a faulty item

We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is faulty, please get in touch with us within 7 days of delivery, and we'll see what we can do about it.
Please contact Designs for Tots, and let us know the following details...

• Your Order Number
• Product Code/Product Name
• Details of the fault
• If you want a refund or replacement

I have received an incorrect item

If this has happened to you, Please contact Designs for Tots, and let us know the following details...

• Your Order Number
• Product Code/Product Name
• Details of the fault
• The incorrect item will be replaced and delivered to your billing address if a nominated address is not provided.

Have you received my return?

As soon as your return has been processed, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in contact with Designs for Tots, and we'll look into it.
If you have returned your parcel using Recorded Delivery or another service (i.e. Australia Post Parcel Post) that can be tracked, please give us the reference number when you contact us.

Why did I get a refund instead of the replacement I requested?

If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know. We can only exchange an item for a different size or colour of the same item (although the price must be the same as the original item). If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.

When will I receive my refund?

After you've received your email, please allow another 7 business days (excluding weekend and gazetted public holidays) for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), the refund will be credited to your nominated bank account.

You have refunded me the wrong amount

If you think you have been refunded the wrong amount please contact Designs for Tots quoting your order number and the required refund amount.
Please note:

• Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
  

Why have you not refunded the delivery charge?

We are sorry, but the delivery cost you originally paid is non-refundable.
If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage.

Limitation of Liability
We have taken all reasonable efforts to ensure that the contents of this web site and the information provided are accurate and up to date. However, we do not give any representation or warranty as to the accuracy and completeness of information contained on this web site and cannot be held liable for any person/s who may suffer loss relying on any information contained on this web site. We disclaim all implied and/or express warranties, take no responsibility and assume no liability for the content of this web site.
Except as expressly stated in these terms, Renee's Interiors will not be liable for any loss whatsoever (including, without limitation, indirect, incidental, special, or consequential loss, loss of profits or loss of opportunity), expense, damage, or injury that is suffered in connection with your access to, or use of, or inability to use this web site, the content or materials of the web site or any purchases made through the web site, except for any liability that cannot be excluded by law.
Renee's Interiors accepts no liability for any error in data or other information transmitted through this web site, whether that error is caused by you or any technical malfunction or or unauthorised access to or alteration of data or other information transmitted through this web site or of any information contained on this web site.

Severability

If any part of these Terms and Conditions is deemed invalid, that part will be severed from this agreement and the remainder of these Terms and Conditions will continue to be valid and enforceable.